October 18, 2018

The Respect Factor of Virtual Interviewing Helps Reduce Ghosting.   Have you heard about ghosting?  No, this descriptor has nothing to do with Halloween or other paranormal activities. Ghosting is today’s term for a job interview no-show. Ghosting is on the rise and HR managers are experiencing more frustration than ever. Why? The majority of...

October 1, 2018

Customer Service Week – 2018.   Hey!  It’s Customer Service Week, and you know what that means?! Don’t change a thing! Customer Service week at your business should be every week. Delighting customers with well-trained, well-placed employees providing top-notch customer service should be an everyday occurrence, and one that you work hard to provide every...

September 27, 2018

How to Attract and Engage the Best New Talent in a Tight Labor Market   Joining us for this round table discussion are Joseph Sefcik, Company President; Joe LaTorre, Director of Innovation; Mary Ann Bucklan, Director of Research; and Steve Fehr, Director of Systems Design. Combined, this group has more than 150 years of expertise...