Hiring

May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

January 15, 2019

HIRING AND TALENT ASSESSMENT   “If you think hiring professionals is expensive, try hiring amateurs.”—Anonymous   Sample a group of business leaders about the key to building a successful venture, and they will tell you it’s about surrounding yourself with the right people. From that point, however, there are a plethora of trails to explore,...