Hiring

July 27, 2021

Employers are wary of using assessments during their hiring process. But why? Employers have been led to believe that assessments, by default, create a poor candidate experience. And that can be true, if the pre-hire assessment is poorly designed, misused, or confusing to candidates. But an assessment that measures what it claims to measure and...

June 28, 2021

On-Demand and Livestreaming Interviews Improve Efficiency and Expand Access to Top Talent.   “Virtual interviews are not going away,” said Peg Buchenroth, Senior Vice President of HR at Addison Group in Chicago. “Virtual interviewing will remain an option for talent acquisition, depending on the situation.” The presence of COVID forced HR professionals to find innovative...

May 21, 2021

In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...