November 14, 2017

New HR Technologies Combine the Best Aspects of Virtual Reality, Gamification, Assessment, and Simulation.   To boldly go where no one had gone before, crew members on the starship Enterprise would frequently visit the famous Holodeck. Using advanced technology, almost any environment could be created as a backdrop to facilitate a desired outcome. Star Trek characters...

September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...

August 18, 2017

REVITALIZE YOUR PRE-HIRE ASSESSMENT PROCESS One of your greatest assets for improving your company’s pre-hire assessment process may be right around the corner, literally. Recent hires working at your company are a terrific resource for evaluating and updating your selection process. Having just completed the process, these individuals can provide pertinent feedback that can really...