May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

February 7, 2019

Engaged, high-performing employees are the dream of every manager. Yet there’s always a wide range of employee performance from high to low—and everything in between.  If people perform essentially the same job, why does performance vary so much? When employees are measured against the same metrics, why do some excel while others lag behind? The...

January 15, 2019

HIRING AND TALENT ASSESSMENT   “If you think hiring professionals is expensive, try hiring amateurs.”—Anonymous   Sample a group of business leaders about the key to building a successful venture, and they will tell you it’s about surrounding yourself with the right people. From that point, however, there are a plethora of trails to explore,...