September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...

August 18, 2017

REVITALIZE YOUR PRE-HIRE ASSESSMENT PROCESS One of your greatest assets for improving your company’s pre-hire assessment process may be right around the corner, literally. Recent hires working at your company are a terrific resource for evaluating and updating your selection process. Having just completed the process, these individuals can provide pertinent feedback that can really...

August 11, 2017

Part II – Job Fit and Talent Assessment from the Employee’s Point of View   One summer during college I needed a job to earn money for the next year. There was a recession, I couldn’t find a job and was getting desperate. Finally, I found a job as a busboy. I had never worked...