Most business professionals understand that employment tests must meet specific legal guidelines (as outlined in the Uniform Guidelines on Employee Selection Procedures). But people often don’t realize that employment interviews are held to these same legal standards. How do you ensure that your interview meets these guidelines and that it provides a fair process for...

  We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...

Service with a smile shouldn’t come at the cost of employee wellbeing. The service industry, known for its tireless workforce, is now facing a pressing challenge:  employee burnout. While labor shortages have eased in some sectors, service jobs remain hard to fill, putting added stress on current staff. Employees in the service industry are uniquely...