Banks and Credit Unions have reached a pivotal moment. As labor shortages continue to grip the economy and workers reassess what’s important to them, financial leaders are looking for new strategies to engage talent and combat what is being called the ‘Great Resignation.’ According to the U.S. Bureau of Labor Statistics, over 4 million Americans...

In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...

In a challenging labor market, candidate completion rates are a key concern. Employers want to ensure that their best candidates are completing assessments and progressing through their hiring process. As a result, many organizations are switching to shorter and shorter tests, hoping this will ensure the best candidates complete their processes. But does this work?...