Microlearning Part II: Key Strategies for Success.   Microlearning is part of a significant shift in today’s training and development strategies.  To recap Part 1 of our microlearning series, there are three top reasons why microlearning matters to HR professionals: Microlearning is especially suited for the emerging workforce. By 2025, projections are that millennials will...

How Strategic Employee Selection and Onboarding Can Boost Customer Service Levels.   In today’s high tech landscape, CRM (Customer Relationship Management) software is considered the leading strategy for optimizing an organization’s customer experience. Thousands of instructive articles are available on related topics: How to Use CRM to Conduct Journey Mapping; How CRM Delivers Customization; and...

Pre-Employment Testing and Talent Assessment.   Making hiring decisions is one of the most consequential aspects of an HR professional’s job. Get it right, and everyone’s happy. Get it wrong, and it can cost up to two times the employee’s annual salary. The secret to effective hiring is finding the right tools to pinpoint the...