New types of interviews and techniques pop up all the time. There are stress interviews, strength interviews, case interviews, virtual interviews, puzzle interviews, firing squad (panel) interviews, and the list goes on. But which type of interview is best, and which type is right for your company? To help you sort through and evaluate interview...

In our last blog we defined job-fit and described its importance to employers and employees. In today’s post, we’ll highlight best practices that will help you effectively screen for job-fit, improving the accuracy and efficiency of the hiring process.   While there are many management systems and practices you can implement to boost engagement and...

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...