December 13, 2021

A survey of our top 5 company blogs for 2021 can be summarized in two words: Competitive Edge. These posts provide pandemic-tested insights into recruiting, hiring, and onboarding, while offering a refresher on the familiar topic of customer service. We’ve listed this power-packed group for you below. Just click the links to learn more, and kick...

November 10, 2021

The challenge of attracting and retaining the best new talent is tougher than ever. Facing an uncertain labor market, 76 percent of financial services executives see talent shortages as a threat to their continued growth, according to PricewaterhouseCoopers’ annual CEO survey. “Unfortunately, too many banks are relying on the same traditional methods of attracting and...

October 22, 2021

During an initial interview for a customer service agent role, an applicant enthusiastically shared that the reason they were qualified for the job was their friendliness. “Ask anyone and they’ll tell you I’m a people person.” Yet, the applicant was a little surprised when the conversation made a quick pivot to system navigation. The truth...