June 2, 2017

For the biggest gains in employee performance and retention, organizations are increasingly turning to high-tech pre-employment testing tools. Job simulations top the list in terms of predictive accuracy, effectiveness, and bottom-line results. A job simulation assessment process immerses applicants in real-world situations and then assesses how they respond to challenging issues that arise on a...

May 15, 2017

How job simulations fast track leadership development in call centers   As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...

March 2, 2017

Employment Technologies Welcomes the Psychology Club from Florida Southern College!   This time of year, college campuses are buzzing with activity.  Classes are in full swing. Students are preparing for midterms and looking forward to Spring Break right around the corner.  Here in central Florida, we welcome lots and lots of spring breakers from all...