May 15, 2017

How job simulations fast track leadership development in call centers   As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...

March 2, 2017

Employment Technologies Welcomes the Psychology Club from Florida Southern College!   This time of year, college campuses are buzzing with activity.  Classes are in full swing. Students are preparing for midterms and looking forward to Spring Break right around the corner.  Here in central Florida, we welcome lots and lots of spring breakers from all...

December 28, 2016

I began my career back in 1988. I was fresh out of grad school with a degree in Industrial/Organizational Psychology. I wasn’t sure exactly what I wanted to do, and my memories of pondering the options are a bit fuzzy. But one thing I remember as clear as day was the thoroughness of the selection...