September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...

September 1, 2017

Why Fall is the Perfect Time to Focus on Organizational Change and Upgrading Your Hiring Strategies   Labor Day has long signaled the end of summer. Nature does its part by providing clear signals that change is on the way. Almost overnight, the slant of the sun seems different. Air and light seem sharper. Cool...

August 22, 2017

  If you’re old enough, you probably remember going to the bank as a regular occurrence.  Many of us went at least once a week. Depositing our pay checks, getting cash for the weekend, or simply asking questions about the status of our accounts were all common reasons for a weekly visit.  Bank tellers were...