October 19, 2017

Today credit union members around the world celebrate International Credit Union Day®, an annual event that commemorates the credit union movement’s impact and achievements. The recognition day is organized and conducted through the World Council of Credit Unions. Credit unions, not-for-profit financial cooperatives, provide an effective and viable alternative to for-profit financial institutions for more...

October 2, 2017

Customer Service Week, October 2-6, celebrates its Silver Anniversary.   The weeklong business-centric celebration, which began in the United States 25 years ago, is now recognized by the U.S. Congress. Since its inception in 1992, the observance of Customer Service Week has spilled across our borders and is now denoted in more than 60 countries...

September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...