February 7, 2019

Engaged, high-performing employees are the dream of every manager. Yet there’s always a wide range of employee performance from high to low—and everything in between.  If people perform essentially the same job, why does performance vary so much? When employees are measured against the same metrics, why do some excel while others lag behind? The...

January 15, 2019

HIRING AND TALENT ASSESSMENT   “If you think hiring professionals is expensive, try hiring amateurs.”—Anonymous   Sample a group of business leaders about the key to building a successful venture, and they will tell you it’s about surrounding yourself with the right people. From that point, however, there are a plethora of trails to explore,...

March 2, 2018

3 Best Practices for Mobile Talent Assessment.   The massive growth and capability of mobile devices has made a significant impact on talent assessment. Millennial job candidates do everything on their phones, including applying for jobs. New mobile technologies offer key advantages to contact centers, enabling them to streamline their hiring processes and expand their...