June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

November 5, 2018

3 Strategies for attracting and retaining the best talent in a tight labor market.   The U.S. economy added 250,000 jobs in October. Unemployment is its lowest in years and private sector employment is on the rise in all major regions of the U.S. and in organizations of all sizes and in almost all industries. In fact,...