July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...

June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...