March 28, 2016

Okay, you want to improve your hiring and onboarding process. But how do you make that change happen? What kind of specific strategies can you take to make better hiring decisions? What kind of results can you expect after implementing change? In recent blogs, we’ve been talking about simple changes that can make a big...

January 29, 2016

Let me tell you a little story. Carol R. was interviewing for a position with a new financial services company and she couldn’t have been more excited.  She had done her research, read everything she could find about the company, and even exchanged emails with her (hopefully) boss-to-be.  Carol was enthusiastic about what she imagined...

October 9, 2015

  We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...