Contact Center Engagement: The Key to a Winning Customer Experience

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

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To compete for top talent in a tight labor marketing, focus on key strategies for staff retention, engagement and onboarding.

3 Strategies for attracting and retaining the best talent in a tight labor market.   The U.S. economy added 250,000 jobs in October. Unemployment is its lowest in years and private sector employment is on the rise in all major regions of the U.S. and in organizations of all sizes and in almost all industries. In fact,...

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Leadership and Team Performance

Leadership and Team Performance.   Effective supervisors are the single greatest catalyst for inspiring employee success and achieving high team performance. It’s probably no secret that the #1 reason for low morale and high turnover is poor supervision. Luckily, the converse is also true. No one has more influence on creating a positive, loyal, collaborative...

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