June 30, 2020

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

February 27, 2020

Top Supervisors Use These 5 Strategies to Ignite Enthusiasm and Boost Performance. Effective supervisors are the single greatest catalyst for inspiring employee success and achieving high team performance. It’s probably no secret that the #1 reason for low morale and high turnover is poor supervision. Luckily, the converse is also true. No one has more...

February 5, 2020

In our last blog we defined job-fit and described its importance to employers and employees. In today’s post, we’ll highlight best practices that will help you effectively screen for job-fit, improving the accuracy and efficiency of the hiring process.   While there are many management systems and practices you can implement to boost engagement and...