December 11, 2019

REDUCING EMPLOYEE TURNOVER: 4 PRACTICAL SOLUTIONS FOR ENGAGING AND KEEPING YOUR BEST TALENT.   In our last post, we highlighted two key solutions for boosting employee loyalty and retention among quick-service restaurant (QSR) employees:  1. Hire right and 2. Present employees with a clear path to success. In this blog, we’ll discuss two more strategies...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

March 13, 2019

It’s long been known that brief, repetitive learning increases long-term retention. And now, with the added convenience of mobile accessibility, “microlearning” experiences are more popular than ever. In this 2-part series, we’ll provide an overview of microlearning, comparing its features to the more traditional – or macro – learning style. Next, we’ll explore the relevance...