May 26, 2022

Since COVID’s arrival in 2019, we’ve all been grappling with its disruptive presence in our lives. The impact on the global workforce has been profound, with definitions for business practices, such as “remote work,” continuing to remain fluid. COVID sparked an urgency to seek a balance to professional and personal lives. By the spring of...

January 20, 2022

Feel like you’re losing the talent war? You’re not alone. In a recent survey by the Society for Human Resource Management (SHRM),  nearly 90 percent of 1,200 employers responded that they were struggling to fill open positions. With crippling labor shortages and spiraling turnover rates, employers are struggling to attract and keep the talent they need....

April 19, 2021

Once upon a time, a customer service representative was a specific role in a company, behind a desk or answering a phone. Now every interaction your employees have with customers (potential, current, and former) is an opportunity to make an impression on behalf of your company. Every touchpoint with every customer makes a difference, and...