July 13, 2024

Leveraging a Sandbox Approach to Leadership Assessment and Development   Do you always read the full set of instructions before starting a project? Many of us start with the notion, “I can figure this out.” Others take advantage of “micro apprenticeships,” i.e., YouTube, to learn and experience what they need to know about successful DIY...

June 29, 2024

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations...

June 17, 2024

Typing speed and accuracy are critical success factors for many of today’s jobs. With businesses increasingly relying on digital communication, typing proficiency has a direct impact on workplace efficiency, productivity, and professionalism. Finding the right candidates who can type quickly and accurately is crucial, particularly in administrative, customer service, and data entry roles – and...