July 30, 2021

Live Chat Agents Are Now Part of the Frontline in Sales and Service Before 2020, many businesses viewed the live chat feature of their website as a “nice to have” component of customer service. The global pandemic and lockdowns, however, changed that thinking overnight. Now 75% of people prefer live chat over any other channel,...

July 27, 2021

Employers are wary of using assessments during their hiring process. But why? Employers have been led to believe that assessments, by default, create a poor candidate experience. And that can be true, if the pre-hire assessment is poorly designed, misused, or confusing to candidates. But an assessment that measures what it claims to measure and...

June 30, 2021

How to Boost Efficiency and Expand Access to Top Talent with On-Demand and Livestreaming Virtual Interviews   Still on the fence about virtual interviewing? With so many uncertainties over the past year, we may be eager to return to business-as-usual. Yet recent challenges have helped us move forward with innovative virtual HR technologies and processes...