Consumer habits and expectations are continuing to change the landscape of financial institutions. While technology is helping to drive many of the changes, the personal touch of an engaged employee remains a vital asset in terms of an institution’s sustainability and future growth. Therefore, just as other internal operations are being evaluated and updated, the...

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  Do you have a favorite recipe?  Mine is marinara sauce and I’ve been making it for years.  Only six ingredients, the same six every time, made the same way, yielding the same result. What if someone told you that starting tomorrow, you need to start adding more ingredients to your favorite recipe–and you’d better...

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  If you’re old enough, you probably remember going to the bank as a regular occurrence.  Many of us went at least once a week. Depositing our pay checks, getting cash for the weekend, or simply asking questions about the status of our accounts were all common reasons for a weekly visit.  Bank tellers were...

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