Hiring

May 4, 2026

From Rail Yards to AI: Rethinking Job Analysis Without Losing What Matters I’ll admit it, I have a love/hate relationship with job analysis. Over the past 30 years, job analysis has taken me just about everywhere. I’ve worked the graveyard shift in railroad hump yards, ridden through Horseshoe Bend in the middle of the night...

April 7, 2026

Artificial intelligence is rapidly becoming a central part of the hiring process. Organizations are increasingly turning to AI-based tools to screen candidates, streamline recruiting, and improve efficiency. According to a recent survey by Forbes, 65% of employers plan to use AI to screen out candidates. While the promise of faster and more efficient hiring is...

March 16, 2026

After more than 30 years of consulting with contact centers, one issue continues to dominate the conversation: early turnover. And this challenge hits almost immediately after hiring. According to recent research: 70% or more of first-year attrition occurs within the first 90 days of employment. Despite advances in technology, analytics, and workforce management, the revolving...