January 29, 2016

Let me tell you a little story. Carol R. was interviewing for a position with a new financial services company and she couldn’t have been more excited.  She had done her research, read everything she could find about the company, and even exchanged emails with her (hopefully) boss-to-be.  Carol was enthusiastic about what she imagined...

October 9, 2015

  We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...

September 25, 2015

This past week, two of our staff served as instructors for The Jobs Partnership of Florida, an area nonprofit focused on work readiness training for underemployed adults.  The training includes the use of our EASy Simulation® as well as our onboarding tool, “Career Prescription.” Guess what captured the students’ attention?  It was the time spent...