June 2, 2017

For the biggest gains in employee performance and retention, organizations are increasingly turning to high-tech pre-employment testing tools. Job simulations top the list in terms of predictive accuracy, effectiveness, and bottom-line results. A job simulation assessment process immerses applicants in real-world situations and then assesses how they respond to challenging issues that arise on a...

March 30, 2017

If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are friendly, efficient, and ensure that every customer experience is a positive reflection of your company. An engaged contact center agent is a productive one, and the agent’s immediate supervisor or team leader...

March 28, 2016

Okay, you want to improve your hiring and onboarding process. But how do you make that change happen? What kind of specific strategies can you take to make better hiring decisions? What kind of results can you expect after implementing change? In recent blogs, we’ve been talking about simple changes that can make a big...