September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...

August 11, 2017

Part II – Job Fit and Talent Assessment from the Employee’s Point of View   One summer during college I needed a job to earn money for the next year. There was a recession, I couldn’t find a job and was getting desperate. Finally, I found a job as a busboy. I had never worked...

August 2, 2017

Part I – Job Fit and Talent Assessment from the Employer’s Perspective If I asked a room full of people to explain job fit, I’d likely have as many definitions as people in the room. Job fit is one of those intangibles that hiring professionals know is important, yet due to past work experiences, there...