July 10, 2023

Service with a smile shouldn’t come at the cost of employee wellbeing. The service industry, known for its tireless workforce, is now facing a pressing challenge:  employee burnout. While labor shortages have eased in some sectors, service jobs remain hard to fill, putting added stress on current staff. Employees in the service industry are uniquely...

February 1, 2023

We’ve all witnessed the relentless march of technology. So, it’s easy to assume that as our comfort and familiarity with technology expands, so will our proficiency. Unfortunately, we can’t equate digital consumption with digital literacy. Digital literacy shouldn’t be confused with the passive use of digital platforms, like watching videos or scrolling through social media,...

January 11, 2023

“There is a major gap emerging between everyday digital skills and those needed for work…” – Salesforce   If you’re asked to summarize your literacy proficiency, your answer will likely revolve around reading and writing skills. But, how would you describe your digital literacy? Do you begin with your computer usage? Do you mention software?...