August 22, 2017

  If you’re old enough, you probably remember going to the bank as a regular occurrence.  Many of us went at least once a week. Depositing our pay checks, getting cash for the weekend, or simply asking questions about the status of our accounts were all common reasons for a weekly visit.  Bank tellers were...

July 25, 2017

Improve Your Hiring Strategies with Performance Analytics   Performance analytics?  If you haven’t heard of it yet, you will! Recently, there has been a significant uptick in the interest in performance analytics as a way to track, measure, and improve organizational effectiveness. So, what exactly is performance analytics? In broad terms, performance analytics focuses on...

June 28, 2017

In Part I of this series, we introduced you to leading experts in company culture and customer experience that were featured speakers at the recent ICMI* Contact Center Expo in Orlando. Members of our team were on site as exhibitors to share our newly released EASyView® Virtual Interview and EASy Simulation® Simultask for measuring multitasking...