May 5, 2017
Part 2: How Top Team Leaders Spend Their Time The success of a call center hinges on the performance of its agents—and no position in the organization has more impact on call center agents than team leaders. Organizations need team leaders with the talent to lead and motivate agents while limiting agent turnover. But...See More
April 25, 2017
Part 1: Top-Performing Team Leaders Let’s face it: call centers can be stressful places for employees. These jobs are often emotionally demanding. And, as we discussed in our last blog, call center team leaders face challenges too. It is their job to keep agents motivated and to provide encouragement in meeting goals under often...See More
March 30, 2017
If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are friendly, efficient, and ensure that every customer experience is a positive reflection of your company. An engaged contact center agent is a productive one, and the agent’s immediate supervisor or team leader...See More
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