March 28, 2018

Discovering the truth about employment interviewing will help you hire better and faster!   Job interviews are clearly the most common hiring technique. Virtually no one is hired without first completing an interview. Since interviews are such an integral part of hiring, it’s important to get it right. Unfortunately these five interview myths may be...

March 8, 2018

Leadership and Team Performance.   Effective supervisors are the single greatest catalyst for inspiring employee success and achieving high team performance. It’s probably no secret that the #1 reason for low morale and high turnover is poor supervision. Luckily, the converse is also true. No one has more influence on creating a positive, loyal, collaborative...

March 2, 2018

3 Best Practices for Mobile Talent Assessment.   The massive growth and capability of mobile devices has made a significant impact on talent assessment. Millennial job candidates do everything on their phones, including applying for jobs. New mobile technologies offer key advantages to contact centers, enabling them to streamline their hiring processes and expand their...