October 25, 2018

“By far, the greatest danger of Artificial Intelligence is that people conclude too early that they understand it.” —Eliezer Yudkowsky, American AI researcher   If you’ve recently attended a trade association meeting or picked up an issue of Forbes magazine, you have likely heard that artificial intelligence (AI) is on par with the Industrial Revolution....

October 18, 2018

The Respect Factor of Virtual Interviewing Helps Reduce Ghosting.   Have you heard about ghosting?  No, this descriptor has nothing to do with Halloween or other paranormal activities. Ghosting is today’s term for a job interview no-show. Ghosting is on the rise and HR managers are experiencing more frustration than ever. Why? The majority of...

October 1, 2018

Customer Service Week – 2018.   Hey!  It’s Customer Service Week, and you know what that means?! Don’t change a thing! Customer Service week at your business should be every week. Delighting customers with well-trained, well-placed employees providing top-notch customer service should be an everyday occurrence, and one that you work hard to provide every...