May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

April 30, 2019

Microlearning Part II: Key Strategies for Success.   Microlearning is part of a significant shift in today’s training and development strategies.  To recap Part 1 of our microlearning series, there are three top reasons why microlearning matters to HR professionals: Microlearning is especially suited for the emerging workforce. By 2025, projections are that millennials will...