July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...

July 2, 2019

Empower Students for Success with Job Skills Assessment Tests and Practice Interview Programs. In response to a tight labor market, workforce development organizations are looking at strategies for engaging underemployed workers. These individuals are employed yet are working below their potential. Underemployed workers generally fall into one of three categories: High-skilled employees with low-skilled jobs...

June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...