September 6, 2019

Job Simulations, gamification, and pre-hire assessments help navigate tricky HR challenges.   Last week I attended the 2019 HR Florida Conference and Expo affiliated with the Society for Human Resource Management, better known as SHRM. SHRM is a professional human resources membership association that promotes the role of HR, providing education, certification, and networking to its members....

August 16, 2019

Job simulators prepare job seekers with soft skills training and realistic job previews.   When you’re unemployed, you want a job. The tyranny of the urgent, namely the need for basics of food and shelter, will often skew one’s judgment. While you know you’d rather work behind the scenes, limiting your interaction with the public,...

July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...