September 30, 2021

It has been our honor to work closely with workforce development organizations for more than 25 years. While the majority of our business focuses on the use of our simulation technologies for hiring, we especially enjoy the impact our immersive tools make for job training programs. What better way to truly understand what a position...

September 16, 2021

Many companies have moved toward self-help for customers (think airline reservations, shopping, banking, consumer services, transportation). While this trend offers a level of convenience for basic transactions, customers still seek live-agent support for more complex issues or purchases. Frustration spikes when customers are unable to reach a live person for support[1]. In a global customer...

August 31, 2021

Managers are at the heart of any company’s culture and success. The best managers know how to engage employees and inspire their teams to new heights. In contrast, nothing can bring a workplace to its knees faster than a poor supervisor. A bad manager zaps morale and productivity—and often creates a revolving door of employee turnover....