March 14, 2017

  In our complex, fast-paced world, a simple and proven process has great appeal.   That’s one of the reasons Southwest Airlines is my go-to provider for air travel. Their boarding process, followed closely by a decision to embrace humor in their operation, is what keeps me coming back. Twenty-four hours prior to take-off, I...

February 15, 2017

Most business professionals understand that employment tests must meet specific legal guidelines (as outlined in the Uniform Guidelines on Employee Selection Procedures). But people often don’t realize that employment interviews are held to these same legal standards. How do you ensure that your interview meets these guidelines and that it provides a fair process for...

January 29, 2016

Let me tell you a little story. Carol R. was interviewing for a position with a new financial services company and she couldn’t have been more excited.  She had done her research, read everything she could find about the company, and even exchanged emails with her (hopefully) boss-to-be.  Carol was enthusiastic about what she imagined...