May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

December 4, 2018

How to Recognize and Avoid Bias in the Hiring Process.   Imagine a scenario where a respected HR Manager is approached by an outside management consultant to discuss bias in their hiring process. This veteran leader is a little defensive because the HR team has a track record of being committed to professional strategies that...

November 15, 2018

Virtual interviews boost efficiency, consistency – and completion rates.   Count yourself lucky if you have yet to experience a no-show for an interview. The remaining 99.9% of hiring managers are looking for ways to recapture the lost time and still gather the necessary insights about a candidate to make a confident hiring decision. With...