October 1, 2018

Customer Service Week – 2018.   Hey!  It’s Customer Service Week, and you know what that means?! Don’t change a thing! Customer Service week at your business should be every week. Delighting customers with well-trained, well-placed employees providing top-notch customer service should be an everyday occurrence, and one that you work hard to provide every...

September 27, 2018

How to Attract and Engage the Best New Talent in a Tight Labor Market   Joining us for this round table discussion are Joseph Sefcik, Company President; Joe LaTorre, Director of Innovation; Mary Ann Bucklan, Director of Research; and Steve Fehr, Director of Systems Design. Combined, this group has more than 150 years of expertise...

September 12, 2018

40 Reasons to Love HR.   Have you ever attended a trade show? Regardless of the industry or size, common threads in this experience are:  an expansive exhibit hall, rows of vendors promoting their services, and organized piles of trendy giveaways on display tables. There is also an expectant energy in the air. Employment Technologies...