Celebrating Customer Service Week, October 5-9


Since World War II, no year has been as challenging for business as 2020. 

Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before.

That is why, this year in particular, we are happy to join with thousands of other businesses to acknowledge and observe the 36th annual Customer Service Week, October 5-9 in 2020.

Customer Service Week has been embraced by businesses worldwide

In 1984, National Customer Service Week was established by the International Customer Service Association (ICSA). In 2020, it was acquired by the Professional Association of Customer Engagement (PACE).

National Customer Service Week was proclaimed a national event by the U.S. Congress in 1992. Now, National Customer Service Week is celebrated each year during the first full week of October.

National Customer Service Week activities have far-reaching effects in October and throughout the year. There are two main purposes of National Customer Service Week:

  • It lets organizations recognize the job that their customer service professionals do 52 weeks a year.
  • It gets the message across a wide range of business, government, and industries that customer service is a critical component in running a business.

This year’s theme – Ignite a CX Celebration! – recognizes that the customer experience in 2020 is like no other.

The impact of events affecting the world today have forever changed the way companies and their employees engage with customers. There is a new spark, an awareness of the importance of cultivating the customer experience at every point of engagement. And so, we believe this spark will continue to grow as we recognize and celebrate the significance of customer services.

Our job simulations pinpoint the best customer service personnel

Great customer service programs start with putting your best people in direct contact with your customers.

With the inability of many customers to venture out beyond their homes in 2020, the importance of putting your best people in direct contact with your customers has never been more important.

Our job simulations and immersive hiring tools have provided a proven, reliable means of identifying the personnel who are best able to connect with customers whether remotely or in person.

By identifying those personnel whose talents and skills are best suited to providing thoughtful and responsive customer service, our employment simulations provide three important benefits:

  • Provide an engaging way to attract high quality candidates.
  • Quickly and accurately access job-specific skills and abilities.
  • Deliver a fully-remote screening and assessment process.

We’re celebrating 25 years of predicting top customer service talent

During 2020, at Employment Technologies, we are celebrating our 25th year of providing our customers with a proven means of identifying the best qualified job candidates through our innovative hiring technologies. Underscoring our success has been an unswerving willingness to provide our customers with the kind of service they can rely on with confidence.

We believe that great customer service starts with finding the right people. And that’s why we wholeheartedly support Customer Service Week and enhancing the relationship between your personnel and the customers you serve.