November 29, 2016

Part III: The Call of Conscientiousness This is the final post in our series highlighting the three essentials of stellar customer service and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. In the first article, we examined the impact of Friendliness, highlighting how hiring people who are consistently...

November 10, 2016

  PART I: THE MAGIC OF FRIENDLINESS In a recent blog post, we highlighted the three essentials of stellar customer service. In the next few weeks, we’ll explore each of these essentials and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. Welcoming the International Association of...

October 3, 2016

How to Attract and Hire Customer Service Champions Americans have been observing Customer Service Week since 1992. This weeklong event has become international in scope. More than 40 nations now observe Customer Service Week, underscoring the importance of customer service and the people who serve and support customers on a daily basis. This year, Customer...