November 5, 2015

Regardless of whether there’s an inflatable turkey in your yard or an elf of your shelf, holidays captivate us. We surrender to a flurry of activities and greater spending. For employers that expect to drive margin-increasing sales this holiday season, providing stellar customer service is essential. That’s why creating a strategic seasonal hiring and onboarding plan is...

October 9, 2015

  We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...

September 25, 2015

This past week, two of our staff served as instructors for The Jobs Partnership of Florida, an area nonprofit focused on work readiness training for underemployed adults.  The training includes the use of our EASy Simulation® as well as our onboarding tool, “Career Prescription.” Guess what captured the students’ attention?  It was the time spent...