October 31, 2024

Recognizing the Problem Early in my career, I had some interesting jobs. One of the best parts of that experience was having the opportunity to work with some great managers. Unfortunately, I also met my share of managers who, through no fault of their own, were simply in the wrong seats. Here is a snapshot...

October 14, 2024

No one ever says “I can’t” or “I won’t” in a job interview. This comment, by one of our long-time clients, sums up the frustration of using self-report information when trying to make an informed hiring decision. The candidate who shines on paper or in an interview often does not turn out to be “as...

October 7, 2024

How important is customer service to the success of your business? Here is what U.S. consumers said in response to a recent global Microsoft survey: How important is customer service in your choice of loyalty to a brand? An overwhelming 95% said “very important or somewhat important.” Have you ever stopped doing business with a...