March 6, 2026

Summer is one of the busiest hiring seasons of the year. With hospitality and tourism businesses gearing up for warm weather hiring, and many additional companies vying for the best high school and college grads, now is the time to make sure you’re ready to attract and hire top new talent. So, expect tough competition...

February 23, 2026

In contact center hiring, even experienced HR leaders face a familiar challenge: strong effort doesn’t always translate into strong results. Turnover remains high. Performance is inconsistent. Training classes feel like a revolving door. And despite continuous process improvements, many organizations still rely on traditional tools like resume screening, rigid experience requirements, and interviews that are...

December 1, 2025

Why Skills-Based Testing Wins with Candidates and Hiring Managers   Last summer, I encouraged my son – a college student and passionate cross-country runner – to apply for a job at a major retailer specializing in running gear. He knows running shoes inside and out and would have been a perfect fit: knowledgeable, enthusiastic, and...