How important is customer service to the success of your business?
Here is what U.S. consumers said in response to a recent global Microsoft survey:
How important is customer service in your choice of loyalty to a brand?
An overwhelming 95% said “very important or somewhat important.”
Have you ever stopped doing business with a brand due to a poor customer service experience?
An alarming 61% said “yes.”
In short, customers expect and value superior customer experience.
In my role as Manager of Systems Administration for 25+ years, I’m often the first point of contact in onboarding and supporting new clients. One of the things I like best about my job is the privilege of serving a variety of clients and building long-term customer relationships. Not all customers or their needs are the same, but all interactions are critical in building trust and connection. That’s why many of our clients remain with Employment Technologies for years and why we enjoy one of the highest customer satisfaction ratings in the industry.
Because customer service is so important, we at Employment Technologies find ourselves driven to convey the importance and value of the people who most often encounter your customers and work to ensure your customers are happy: your customer service personnel.
As part of that mission, we enthusiastically participate in Customer Service Week. This is a national event that has been observed since Congress first proclaimed the week-long event in 1992. The celebration of Customer Service Week is not restricted solely to the United States. It is observed in 60 nations worldwide. You can see how valuable customer service is to organizations around the globe.
Above and Beyond
The theme of this year’s Customer Service Week is Above & Beyond, and it is being celebrated October 7-11 by thousands of companies across the United States and around the world. The participants include leading financial, healthcare, insurance, consumer services, manufacturing, retail, hospitality, and workforce development organizations, as well as government agencies, and others.
These leading companies share a common trait in their attitude toward customer service. They value the importance of their teams that work diligently to ensure customers are happy and successful, whether it’s face-to-face contact with a customer or online.
Employment Technologies is proud to help many of these companies find the best customer service talent. Across the board, these companies understand that the best customer service personnel have unique aptitudes and skills that enable them to interact with customers in a way that reflects positively on their organization and brand.
These business leaders also recognize the importance of using leading-edge tools to quickly and accurately identify candidates who embody the theme of this year’s Customer Service Week theme, Above & Beyond.
Employment Technologies is proud to provide proven, user-ready tools that help businesses find and keep the very best customer service talent. In fact, our award-winning customer service hiring tools have received national recognition for innovation and excellence. These tools are proven to pinpoint job candidates who are 2 to 5 times more likely to:
- Communicate with clarity and enthusiasm
- Expedite customer requests to avoid extended wait times
- Negotiate compromises and resolve problems
- Quickly calm upset customers
- Set a positive example for their team
Join us in celebrating Customer Service Week and reflect on the enormous importance of your customer service team and their role in building lasting customer relationships.
We’re Here to Help
To find out how Employment Technologies can help you elevate your customer experience, call us at 888-332-0648 or click here to request a free consultation.