PART I: THE MAGIC OF FRIENDLINESS In a recent blog post, we highlighted the three essentials of stellar customer service. In the next few weeks, we’ll explore each of these essentials and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. Welcoming the International Association of...

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  Celebration and service are two treasured values at Employment Technologies. So you can imagine our delight when we realized the proximity of International Credit Union Day (October 20) to National Make A Difference Day (October 22). Credit Unions are key part of our client base to which we are fully committed, and so, when...

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How to Attract and Hire Customer Service Champions Americans have been observing Customer Service Week since 1992. This weeklong event has become international in scope. More than 40 nations now observe Customer Service Week, underscoring the importance of customer service and the people who serve and support customers on a daily basis. This year, Customer...

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