December 24, 2018

One of the most meaningful experiences over the holidays is to offer the gift of hope. One such hope-filled organization is The Jobs Partnership, which Employment Technologies proudly supports year-round. This workforce training program uses hands-on, career development curriculum guided by mentors, to give hope to economically trapped adults. In the spirit of Christmas, I want to share a wonderful...

December 21, 2018

If there was ever a time when contact centers are busy, this is the time. With Christmas rapidly approaching, contact centers are functioning on overdrive, with calls pouring in and personnel operating at full speed. The busiest contact center in the world, however, operates at an even faster pace. It’s a contact center in the...

December 10, 2018

The holiday season offers us an abundance of treasured memories and traditions. Some are sacred; some are silly, such as the ugly Christmas sweater.  Did you know that Friday, December 21, is National Ugly Sweater Day? In a new advertisement for Facebook’s Portal face-to-face communication device, an adult daughter surveys her parents’ choice of clothing...