June 2, 2017
For the biggest gains in employee performance and retention, organizations are increasingly turning to high-tech pre-employment testing tools. Job simulations top the list in terms of predictive accuracy, effectiveness, and bottom-line results. A job simulation assessment process immerses applicants in real-world situations and then assesses how they respond to challenging issues that arise on a...See More
May 15, 2017
How job simulations fast track leadership development in call centers As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...See More
May 5, 2017
Part 2: How Top Team Leaders Spend Their Time The success of a call center hinges on the performance of its agents—and no position in the organization has more impact on call center agents than team leaders. Organizations need team leaders with the talent to lead and motivate agents while limiting agent turnover. But...See More
Subscribe to Our Blog!
Employment Technologies creates innovative and engaging simulation experiences that improve hiring, accelerate job performance, and inspire success.
TAKE A TEST DRIVE
Experience the EASy Simulation difference for yourself!
Call today for your free test drive.