November 10, 2021

The challenge of attracting and retaining the best new talent is tougher than ever. Facing an uncertain labor market, 76 percent of financial services executives see talent shortages as a threat to their continued growth, according to PricewaterhouseCoopers’ annual CEO survey. “Unfortunately, too many banks are relying on the same traditional methods of attracting and...

October 22, 2021

During an initial interview for a customer service agent role, an applicant enthusiastically shared that the reason they were qualified for the job was their friendliness. “Ask anyone and they’ll tell you I’m a people person.” Yet, the applicant was a little surprised when the conversation made a quick pivot to system navigation. The truth...

October 20, 2021

Since 1948, the third Thursday of October has been designated International Credit Union (ICU) Day® – offering an opportunity to celebrate and recognize the global credit union movement. On this 73rd anniversary of ICU Day®, we want to highlight a few of our clients and the good work they are doing in their communities, brilliantly...