November 5, 2015

Regardless of whether there’s an inflatable turkey in your yard or an elf of your shelf, holidays captivate us. We surrender to a flurry of activities and greater spending. For employers that expect to drive margin-increasing sales this holiday season, providing stellar customer service is essential. That’s why creating a strategic seasonal hiring and onboarding plan is...

October 9, 2015

  We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...

August 18, 2015

Every organization wants to hire the best people for the job. Identifying the best people for the job, however, remains a challenge for even the most seasoned HR professionals.