Florida-based company partners with ICMI on United Way Annual Book Drive


Employment Technologies, recognized as the pioneer and world’s leading developer of job simulations for talent prediction, is once again participating in the annual International Customer Management Institute (ICMI) Contact Center Expo & Conference, May 21-24, at the Walt Disney World Resort in Lake Buena Vista, FL.

Employment Technologies will be showcasing its various employment simulation products, including numerous simulations that revolve around contact center hiring and development. Businesses that rely on contact center personnel rely on Employment Technologies’ award-winning line of EASy Simulations® to identify qualified job applicants for customer-centric industries such as contact centers, financial services, insurance, education, hospitality, retail, customer service, and sales.

This year, Employment Technologies is participating in ICMI’s partnership with Heart of Florida United Way’s Day of Action book drive, aimed at enhancing literacy among children in Central Florida. The book drive collects new and gently-used children’s books (K-12), which the United Way distributes to children in underserved communities in the metro Orlando area.

“The summer is a great time to discover how words on a page can inspire an adventure of a lifetime. Supporting area youth through the ICMI book drive is a win-win for us,” said Joseph Sefcik, president, Employment Technologies. “This is a great program for Central Florida and one that has the enthusiastic support of our entire organization.”

Employment Technologies staff members assisted in selecting new titles supporting creative thought and exploration, including books from The New York Times best-selling children’s author Kobi Yamada, What Do You Do with An Idea? and What Do You Do with a Problem?


Traci Barber and Nancy Schneider at the 2018 ICMI Contact Center Expo in Orlando


About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. Visit www.icmi.com for the latest news and information about ICMI.